How to activate auto-renew on my services?
Auto-renew is a functionality that allows you - our customers to deposit a given amount of funds directly into your balance. This will enable you to utilize an automatic charge option, meaning that your services will be automatically renewed when they start to expire using the money that you have previously deposited into your balance.
Additionally, you can also add and save your card details, allowing you to enable the automatic renew feature which will charge your card every month. You can activate this feature for each service individually as well as for all of your services.
How does the balance auto-renew feature work?
If you have already deposited funds into your account balance, you will need to activate the auto-renew option for your services manually. This is in order to prevent any unwanted renews on services that you do not want to be automatically renewed.
With the auto-renews feature, a special order will be created automatically 14 days before the expiration date of your service. This order is generated for each individual service, regardless of whether the account holder has enabled the feature. However, if you have auto-renews switched on, then the system will automatically charge you directly from your balance, if you have the required amount present. In cases where you have the necessary funds, they will be automatically deducted and your service - renewed.
On the other hand, if you do not have the needed amount, you will be emailed with a notification stating that you have insufficient funds in your account balance and you will be required to manually renew the given service(s). This feature allows you to deposit as much money as you would like into your account so that you will not have to worry about having to manually pay for your services each month.
How to enable balance auto-renew for your services
Firstly, log into your account, which will take you to the client area. Next, simply navigate to the Services section. This is where you can find all of your services - active, inactive, suspended and so on. As it can be seen, there is an expiry date underneath each service. This is also where you can check whether you have auto-renew enabled for each separate service.
In order to activate the feature, click on the Details button as illustrated in the following image:
You will then be presented with 2 different sections - technical information and billing parameters. At the bottom of the billing parameters section you will be able to locate the auto-renew button. All you need to do is to just toggle the option on and your auto-renew feature will be activated. You can see the toggle button in the image below:
If you happen to not have any funds in the balance of your account, you will be prompted to deposit some and after that - to enable the feature.
How to automatically renew your services by card
In order to save you time and effort, you can also save your card details in your account. By doing this, your card will be automatically charged each month for all of your active services, meaning that you will never have to worry about forgetting to renew a given service or running out of funds in your balance.
In order to activate the card auto-renew feature, you must first log into your account and then navigate to the billing tab as shown:
From here, to activate the auto-renew feature, simply toggle on the button and don’t forget to click the ‘save settings' button!
Next, click on the ‘Add new card’ button and simply enter your card details. It is important to note that your details are not saved on our servers, but rather with our trusted card payment processor - Stripe.
Additionally, by adding and saving your card details, you can also purchase new services with 1 click.
IMPORTANT: If you have funds in your balance and you have activated both the balance and the card auto-renew feature, funds will be deducted from your balance first, which can be beneficial if you decide to cancel your service. When the funds in your balance have been expended, your card will be charged for the remainder of the payment.
IMPORTANT: Automatic payments depend on the expiry date of your services. For example, if you have multiple services that all expire within the same week, your card will be charged for all of them simultaneously, meaning that you will be making a single payment that will cover all services. If, however, your services’ expiry dates vary, then your card will be charged for each service individually.
If you encounter any problems, please do not hesitate to contact us.